Privacy Policy

Published June 2026 | Version – IT-SEC-PRP v1.2

1. Purpose

Intertape Polymer Corp. has a strong commitment to providing excellent service to all of our customers and visitors to our websites, including respecting your concerns about privacy. We understand that you may have questions about how we collect and use the personal information that you provide to us.

We have prepared this policy to inform you of the privacy principles that govern the use of personal information that we collect through our websites, including itape.com, www.cantech.com, fibope.pt, betterpackages.com, and any other website, software or mobile application linking to this policy (collectively, the “Sites”).

The term “personal information” as used in this policy shall mean any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, identification number, location data, online identifier or one or more factors specific to you.

This policy is issued on behalf of Intertape Polymer Corp. as well as its subsidiaries and affiliates (IPG or the IPG Group). The IPG Group is made up of different legal entities, details of which can be found here https://www.itape.com/about/, so when we mention “IPG”, “we” or “us” in this policy, we are referring to the relevant company in the IPG Group responsible for processing your personal information. We will let you know which entity will be the controller for your personal information when you purchase a product or service with us. Intertape Polymer Corp. is the controller and responsible for this Site.

This policy contains numerous general and technical details about the steps we take to respect your privacy concerns. At IPG, meeting your needs and expectations form the foundation of everything we do – including protecting your privacy.

2. Personal Information We Collect

2.1 Personal information you give us

You may give us your personal information including name and contact details, by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide when you ask us about, or purchase, our products or services; subscribe to our blog or other publications; request marketing to be sent to you or give us feedback. If you would like to become a B2B partner, we will ask you for personal information such as name, address, telephone number, and email address.

2.2 Personal information we collect

When you access our Sites, our servers automatically collect technical information including, for example, Internet protocol (IP) address, web browser type and version, the operating system used and the domain name of your Internet service provider.

We may also collect information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

We may use this information to personalize content presented to you, better understand how visitors use our Sites and how we can better tune it, its contents, and functionality to meet your needs.

3. Cookies

To help make our Sites more responsive to the needs and interests of our visitors, we keep track of the pages visited by our users by placing a cookie, a small entry in a text file, on your hard drive.

When you first access our Sites from certain jurisdictions, you will receive a message advising you of our cookie practices. By clicking “Accept” you signify that you understand and agree to the use of cookies as set forth in our Cookie Policy.

4. Use of Artificial Intelligence (AI)

We use artificial intelligence (“AI”) in the form of a digital chat-bot tool available to website visitors to answer your questions and to enable you to search for products and content and navigate the Sites. Our chat-bot supports audio inputs, which are converted into text through automatic speech recognition (ASR) technology. With regard to the contents of your request (through a chat-bot or otherwise), please avoid providing any sensitive personal information.

5. How We Use Personal Information

We will only process your personal information in accordance with this policy and the applicable law.

We will process your personal information for the following purposes as is necessary for the performance of a contract between you and us, or to answer questions or take steps at your request prior to entering into a contract:

To create and maintain your customer account, if you become a customer;
To create and maintain your B2B account, if you become a B2B partner;
To provide after-sales services and to notify you about changes to our product or services, and to send you service emails relating to the activities you have asked us to undertake on your behalf;
To process accounts such as rebates, remittances and payment of invoices; and
To respond to queries, suggestions and requests

We will process your personal information for the following purposes as necessary for certain legitimate interests, or where you have given your informed consent to such processing as required by applicable law (such consent can be withdrawn at any time):

To conduct periodic campaigns, satisfaction or market research surveys, as well as to analyze the results and send out prizes and gifts;
To offer our services to you in a personalized way, for example, we may provide suggestions based on your previous requests to enable you to identify suitable products and services more quickly. This may also include, where legally permitted, processing data related to your location;
To inform you about our products, goods and services; and
To inform customers about any exhibitions, presentations, seminars, and other events organized by us (solely or jointly, including with our cooperation or support).

We will process your personal information for the following purposes as necessary in our legitimate business interests, (provided such interests are not overridden by your interests or fundamental rights):

To submit notifications, reports or applications to the competent authorities;
To send business-related communications and courtesy letters;
To resolve any disputes, if you lawfully exercise your rights or if you wish to dispute any part of our service offering;
To ensure the security of your account and our business, preventing or detecting fraud or abuses of our Sites, for example, by requesting verification information in order to reset your account password (if applicable);
To develop and improve our products and services, for example, by reviewing visits to our Sites and various subpages, demand for specific products and services and user comments;
To administer our Sites and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
As part of our efforts to keep our Sites safe and secure, and
To comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law.

We will process personal information for other purposes only upon receipt of your prior consent to such processes.

6. Transfer of Personal Information

We may share your personal information with the parties set out below for the purposes set out in this policy:

Other IPG Group companies;
Our professional advisors such as auditors, accountants and lawyers, etc.; and
Trusted third-party service providers who perform services on our behalf in connection with the Sites and our other products and services. The services provided by such third parties include services in the following

We will only transfer your personal information to trusted third parties who provide sufficient assurances in respect of the technical and organizational security measures governing the processing to be carried out and who can demonstrate a commitment to compliance with those measures.

We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

We may also disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets;
if IPG or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets; or
if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any request from law enforcement or governmental organizations, or in order to enforce or apply our terms and other agreements; or to protect the rights, property, or safety of IPG, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.;

7. Retention of Personal Information

We will store your personal information, in a form which permits us to identify you, for no longer than is necessary for the purpose for which the personal information is processed. We use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically and reasonably feasible to remove it. Otherwise, we will seek to delete your personal information within a reasonable timeframe upon request.

8. Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. International Transfers

Your personal information may be accessed by us or transferred to our affiliates, partners or service providers who are located worldwide. This may involve the transfer of personal information outside the European Economic Area (the “EEA”) to countries that may not provide a level of protection of personal information that may be regarded as equivalent to that afforded under the European data protection legislation. Whenever your personal information is transferred internationally, we will take appropriate steps to ensure its security and confidentiality in accordance with applicable data protection law. For more information as to how we protect your personal information please contact us using the contact details shown above.

10. Your Californian Rights

10.1 For residents of California only

During the last twelve (12) months, we have collected the following categories of personal information from directly from California consumers: